Terms & Conditions

Please read the following Terms & Conditions carefully before you start to use this site.  By using our site, you indicate that you accept these terms of use and that you agree to abide by them.  If you do not agree to these terms of use, please leave the site immediately.

1. OWNERSHIP
This website is an official website of One Stop Cleaning Supplies. One Stop Cleaning Supplies is a registered trademark of One Stop Cleaning Supplies Limited, Temple West, 82 High Road, Byfleet, Surrey, KT14 7QW. This website and all intellectual property rights (including but not limited to rights in the website as a database) in its design, text, graphics, and the selection and arrangement thereof, together with the One Stop Cleaning Supplies trade mark and all other trade marks, logos and trade names depicted in this website belong to us.

2. LIMITED LICENCE; RESTRICTIONS

You are granted a limited licence to download the materials contained on this website to a single personal computer, and to print out a hard copy of such materials, solely for personal, non-commercial use, and provided all copyright, trade mark and other proprietary notices are left intact. Any other use of any of the materials on this website, including commercial reproduction, modification, distribution, transmission or republication, without our prior written permission is strictly prohibited, and is a violation of our intellectual property rights.

3. DISCLAIMER

This website and its contents are provided "as is" and without representation, term, condition or warranty of any kind, either express or implied (and whether implied by law, custom or otherwise) in respect of the website and/or its contents/ One Stop Cleaning Supplies disclaims all representations, terms, conditions and warranties including, but not limited to, as to satisfactory quality, merchantability, fitness for a particular purpose, title and non-infringement of intellectual property rights to the fullest extent by applicable law. In addition, One Stop Cleaning Supplies excludes any representation or warranty that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs and risks arising as a result of its use of this website.

4. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, neither One Stop Cleaning Supplies, nor any of its directors, employees, affiliates or other representatives will be liable for any loss or damage arising out of or in connection with the use of, or inability to use, the materials in/and/or facilities or services offered throughout this website including, but not limited to, indirect or consequential loss or damage, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if One Stop Cleaning Supplies has been advised of the possibility of such loss or damages and/or such loss or damage were reasonably foreseeable. In no event will One Stop Cleaning Supplies total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website. The above exclusions and limitations of liability shall not apply in respect of liability in negligence for death or personal injury.

5. GOVERNING LAW

This website is controlled and operated by One Stop Cleaning Supplies. We exclude all representations and warranties that materials in and/or products or services offered through this website are available for use in other locations, or that they comply with any legal or regulatory requirements of such other locations. Those who choose to access this website do so at their own risk and on their own initiative and are responsible for compliance with applicable local laws. These terms shall be governed by and construed in accordance with English law. Any dispute under these terms shall be subject to the exclusive jurisdiction of the English courts and, by using this website, you hereby submit to the exclusive jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.

6. MISCELLANEOUS

If any court of competent jurisdiction finds any provision of these terms to be void or unenforceable for any reason then such provision shall be ineffective to the extent of the court's finding without affecting the validity and enforceability of any remaining provisions. We reserve the right to amend these terms and conditions at any time without notice. If you have any comments, please contact us. You acknowledge that we are under no obligation to pay for or respond to any such comments, or to keep them confidential. You warrant that any comments you may submit will not infringe the personal or proprietary rights of any third party, nor be defamatory, obscene, abusive or otherwise unlawful, and you will indemnify us against all actions, costs, claims, demands, losses or liabilities of whatsoever nature which we may suffer by reason of any breach of such warranty.

7. ONE STOP CLEANING SUPPLIES ONLINE SHOP SITE: TERMS AND CONDITIONS OF SALE

The displaying of products and/or prices on this site constitutes an invitation to treat only. No contract shall come into existence until we accept your order, and we reserve the right to accept or reject any order in our absolute discretion. Any acceptance will be subject to these terms and conditions, to the entire exclusion of any others you may seek to impose. We reserve the right to change and/or withdraw any product displayed on this site without notice at any time before your order is accepted.

8. PRODUCT INFORMATION AND COLOURS

Products displayed on this Site are available only whilst stocks last. Every effort has been made to reflect product colours as accurately as possible. However, due to differences in monitors, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.

Product measurements and capacities quoted on this site are approximate. Due to continuous product development, products supplied may differ slightly from those illustrated on this site, these amendments may include formulations and materials supplied. Product shown on this site are fit for the purpose for which they are intended One Stop Cleaning Supplies will not be held responsible for using products for purposes other than those suggested on the product.

Pictures of the products displayed on this website might not be up to date. Every effort has been made to ensure that the pictures accurately represent the products, however, the pictures do not represent the case quantity. 


9. PRICING & DELIVERY INFORMATION

The prices displayed on this site are quoted in UK sterling, and are only valid and effective in the UK. Payments can only be made in UK sterling. Prices are exclusive of VAT at 20% (subject to government alterations).  Prices quoted exclude postage and packing, which will be charged at the rates specified within the site.

We ship to the United Kingdom in line with our standard online shop postage charges.  We are unable to accept International Orders via our web site.  If you would like to place an order and you live outside the United Kingdom, please email us for delivery charges.  Local import duties may be payable on receipt of your order.

For UK orders, goods will normally be despatched within 24 hours and should arrive within 2-3 days.

10. RETURNS AND EXCHANGES

Returns Policy

We will offer a refund or exchange on an unused, undamaged item within 14 days of dispatch. The date your items were dispatched by us will be detailed in the documentation that arrives with your order.

If you return an item that the company agrees is faulty, we will include with your refund the postage that you were charged when purchasing the item, and the postage you paid when returning the item to us by registered post (this does not affect your statutory rights). If you are returning an item you believe to be faulty more than 14 days after it was dispatched to you, please email our customer service department giving your order number, date of purchase and details of the perceived before returning the item to discuss the procedure to follow.

If you are returning an item because it is unsuitable, we will only refund the cost of the returned item, and you will be liable for the postage you paid when returning the item to us. Refunds will be made to the card used to purchase the items.

Returns Procedure

To return an unwanted or damaged product to us, please contact us using our enquiry form on the contact page, or call 020 8804 5127  and will get in touch with you with instructions.

11. DATA PROTECTION AND PRIVACY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. In addition to allowing us to check your creditworthiness and process your orders, the personal data you submit, and our records of your visits to the Site, will be used to monitor and improve our service to you, and for marketing purposes. We may send you, brochures, leaflets and catalogues displaying our products and services, and may telephone you in order to tell you of promotional offers, to discuss account details or for market research.

We do not make our mailing list available for marketing purposes to anyone outside One Stop Cleaning Supplies and will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction. If you wish to update or delete your personal information, or if you prefer that we do not email you to tell you of promotional offers, please e-mail us.

12. GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with English law, and any dispute shall be subject to the exclusive jurisdiction of the English courts. By using this website, you hereby submit to the exclusive jurisdiction of such courts for such purposes, and waive any and all objections to jurisdiction or venue therein.

13. MISCELLANEOUS

If any court of competent jurisdiction finds any provision of these terms and conditions to be void or unenforceable for any reason, then such provision shall be ineffective to the extent of the court's finding without affecting the validity and enforceability of any remaining provisions. We reserve the right to amend these terms and conditions at any time without notice.